In today’s hyper-competitive operational landscape, the vast majority of organizations have invested heavily in continuous improvement programs like Lean, Six Sigma, TPS, TQM, JIT, or some combination thereof. Many sophisticated and successful organizations rely heavily on these programs. What has...
Most organizations acknowledge that front-line managers are the key to success. The challenge is that they often stop at this point. The real opportunity lies at the level above front-line managers. With the best of intentions, mid-level managers can adversely...